Morgellons: the confounding power of the Internet

Yesterday’s LA Times had an article on a Mayo Clinic study of Morgellons disease. Mayo researchers looked at 108 Morgellons patients over 7 years.  With one exception, who turned out to be suffering from pubic lice, none of the patients had any evidence of infestation by bugs or parasites.  The Mayo report concludes all of the … Read more

today in bad customer experience

MobileMe strikes again with this message, conveniently located several clicks down on the Apple support site: MobileMe members may be unable to access their calendars at, in iCal, Outlook, or on their iOS devices. Normal service will be restored ASAP. We apologize for any inconvenience. Translation: Calendar is down, hard.  The message you got … Read more

Steve Jobs weighs in.

I wonder how I’d feel if I didn’t hate Flash. I wanted to jot down some of our thoughts on Adobe’s Flash products so that customers and critics may better understand why we do not allow Flash on iPhones, iPods and iPads. Adobe has characterized our decision as being primarily business driven – they … Read more